Let me start off this post by saying the only reason I gave 2 stars is because Rafi (the owner) is truly a class act. I cannot rant and rave enough about him. Truth is, I started p...lanning my wedding immediately after my quincenera so by the time I got engaged, I had all the vendors I wanted. It was just a matter of booking them. Petals WAS the only option for me.
When I scheduled my first meeting, I was paired with Brittany P., she was great. She thought outside the box, our energies worked well together (or so I thought), etc. etc. She was very responsive via email (initially). I was IN LOVE with petal productions- from their customer service, facility, and their work. I couldn't say enough good things to my fiance about this place.
Once I received the first proposal, asked for revision of ideas, and of course to bring down the budget (which was current ~19K) is when everything went down hill. Mind you, my budget wasn't cheap--we were still looking at a 13K production. Fast forward countless of email exchanges- I finally requested she jump on the phone with me to discuss changes, she did not, never even responded to those questions. She then got very snippy and requested the non refundable deposit to move forward with answering of my emails/questions. I sent over the mandatory deposit for a sample to be shceduled, which I sent her immediately after she requested. She NEVER booked my sample!!! As a matter of fact, I had to follow up with her 2 days before the scheduled sample. To my surprise, she didn't have me in the books. So at this point she "squeezed me in", aka put me in a meeting room not the actual room samples are held.
We are in the sample--I was completely and utterly dissappointed. Everything that was discussed was not carried out in this sample. I didn't want hydrangeas that had the green hue, guess what I got.... Her response: "that's how they all come" which is lie because I got WHITE hydrangeas in my wedding from the other florist. During the whole sample, I kept being reminded during the whole time it was due to my budget, my budget of 13 THOUSAND DOLLARS! My planner was on facetime and Brittany was beyond rude to her when she told me "this is nothing you wanted. This wasnt what was discussed." She literally got into an argument with my planner over Facetime. She made the sample extremely uncomfortable and left me distressed 3 months before my wedding. She said we'd schedule another sample to get it right but never reached out! My husband (fiance at the time) reached out to Rafi and he was kind enough to refund us 50% of the deposit only because the sample was already done and he had to cover those flowers--fair enough! I appreciate his kindness, openness and understanding.
Unfortunately, sometimes employees tarnish a well known and established business' reputation which is truly unfortunate. Rafi has a fantastic reputation and he truly is a class act. The only thing the rep did for me was force me to find my vendor who recreated my vision for about ~5K less than what I was going to originally pay, so for that THANK YOU!